Airport Customer Experience Ambassador

Massachusetts Port Authority; Boston (MA); On-site; USD 2,383,000 - 2,648,000; Full time

Benefits offered by this job

Work/life balance

Inclusive culture

Growth opportunities

Safe, healthy work environment

Community focus

Job summary

Massachusetts Port Authority is seeking a Public Service Representative at Boston Logan International Airport to greet passengers, answer inquiries, and support ground transportation and event services. As an Airport Ambassador, you’ll help manage passenger flow and safety with courteous, clear information.

Qualifications include 1–3 years of customer service, ability to communicate in English, and to obtain Massport Security Badge and U.S. Customs Seal.

Qualifications

• 1–3 years of customer service experience.
• Ability to communicate in standard English.
• Ability to obtain a Massport Security Badge and U.S. Customs Seal.

Responsibilities

• Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
• Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
• Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.
• Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.

Skills

Customer service

English communication

Job description

Massachusetts Port Authority is seeking a Public Service Representative at Boston Logan International Airport to greet passengers, answer inquiries, and support ground transportation and event services. As an Airport Ambassador, you’ll help manage passenger flow and safety with courteous, clear information.

Qualifications include 1–3 years of customer service, ability to communicate in English, and to obtain Massport Security Badge and U.S. Customs Seal.