Airport Baggage Ops Lead & Customer Service

Daifuku Services America Corporation; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Elite Line Services is seeking a Lead Manual Encoder/Customer Service Agent in ATL to oversee day-to-day TOS operations, direct ME/CS agents, and ensure proper baggage handling and customer updates throughout airport facilities. The role emphasizes leadership, safety, and accurate data entry.

The position requires a high school diploma, 1 year in a leadership customer service role, and flexibility to work weekends/holidays in a fast-paced airport environment.

Qualifications

• High school diploma or GED required.
• 1 year in a leadership role in customer service.
• Ability to work weekends/holidays.

Responsibilities

• Train, mentor and oversee day-to-day activities of ME/CS Agents.
• Ensure stations and positions are covered; re-assign as needed.
• Interact with customers for updates and resolve issues.
• Assist with scanning bag tags and entering destination info.
• Complete forms/reports per procedures and customer requirements.
• Maintain professionalism and safety compliance.

Skills

Leadership in customer service

Customer service

Non-traditional work hours

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Bar code scanners

Job description

Elite Line Services is seeking a Lead Manual Encoder/Customer Service Agent in ATL to oversee day-to-day TOS operations, direct ME/CS agents, and ensure proper baggage handling and customer updates throughout airport facilities. The role emphasizes leadership, safety, and accurate data entry.

The position requires a high school diploma, 1 year in a leadership customer service role, and flexibility to work weekends/holidays in a fast-paced airport environment.