Airport Baggage Operations Lead

Daifuku North America; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Daifuku North America in Atlanta is seeking an experienced supervisor to oversee day-to-day ATL TOS operations, directing ME/CS agents, passenger movement, and baggage handling to ensure timely routing at all stations.

The role requires leadership, strong communication, and proficiency with Microsoft Office; prior airport operations experience preferred. You will train staff, enforce safety, and coordinate with customers to resolve issues.

Qualifications

• High School diploma or GED.
• 1 year experience in a leadership role in a customer service role.
• Ability to work a non-traditional schedule including weekends and holidays.

Responsibilities

• Trains, mentors and oversees the day to day activities and scheduling of ME/CS Agents.
• Ensures that all stations and positions are covered and re-assigns work as needed.
• Interacts with ELS Customers for updates on day to day flight schedules and to resolve operational issues.
• Assists ME/CS Agents in scanning the bar code(s) of checked or re-routed baggage.
• Assists ME/CS Agents in keying in destination information if bar code tag is not accessible or does not read.
• Assists ME/CS Agents in scanning and moving baggage from the traveling public to the appropriate location.
• Completes forms/reports both associated with work assignments according to established procedures and/or as required by the customer.
• Demonstrates professionalism in appearance, manner and communications with other company and/or customer personnel in a clear and precise manner.
• Compliance with ELS safety program policies and procedures.
• Completes all safety training as assigned by the Company.
• Conducts shift-level safety meetings and ensures that employees are following safety and environmental guidelines.
• Work according to Company regulations, procedures and instruction from management and as required by customer requirements.

Skills

Leadership

Customer service

Microsoft Office

Communication

Education

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Daifuku North America in Atlanta is seeking an experienced supervisor to oversee day-to-day ATL TOS operations, directing ME/CS agents, passenger movement, and baggage handling to ensure timely routing at all stations.

The role requires leadership, strong communication, and proficiency with Microsoft Office; prior airport operations experience preferred. You will train staff, enforce safety, and coordinate with customers to resolve issues.