Airport Operations Lead - Baggage & Customer Service

Daifuku; Atlanta (GA); On-site; USD 48,000 - 65,000; Full time

Job summary

Daifuku in Atlanta, GA is seeking an onsite supervisor to lead the ME/CS team responsible for airport baggage operations and passenger flow. The role oversees scheduling, training, and daily tasks to ensure efficient baggage handling and customer service at the bag room and concourses.

Ideal candidates will have 1 year of leadership in a customer-service setting, strong MS Office skills, and familiarity with barcode scanners.

Qualifications

• High School Diploma or GED required.
• 1 year of leadership experience in customer service.
• Ability to work non-traditional schedules including weekends and holidays.

Responsibilities

• Trains, mentors and oversees day-to-day activities of ME/CS Agents.
• Ensures stations and positions are covered and re-assigns work as needed.
• Interacts with ELS Customers for updates on flight schedules and issue resolution.
• Assists agents with scanning barcodes and entering destination information.
• Completes safety training and conducts shift-level safety meetings.

Skills

Leadership

Customer service

Communication

Team mentoring

Education

HS Diploma / GED

Tools

Microsoft Office

Barcode scanners

Job description

Daifuku in Atlanta, GA is seeking an onsite supervisor to lead the ME/CS team responsible for airport baggage operations and passenger flow. The role oversees scheduling, training, and daily tasks to ensure efficient baggage handling and customer service at the bag room and concourses.

Ideal candidates will have 1 year of leadership in a customer-service setting, strong MS Office skills, and familiarity with barcode scanners.