Airport Arrival Lead — Customer Service & Operations

Pacific Aviation Corporation; San Francisco, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Uniform Provided

Paid Training

Parking Discount

Clipper Card

Referral Bonus

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation Corporation is seeking an Arrival Lead Customer Service Agent to coordinate arrival operations for Zipair at San Francisco International Airport. You will lead passenger offboarding, communicate updates, and support baggage service with a focus on safety and compliance.

You will liaise with CBP, ground handlers, and airline partners, ensuring smooth daily operations in a fast-paced airport environment.

Qualifications

• Fluent English communication required.
• Strong verbal and written communication; active listening.
• Computer literacy with fast, accurate data entry.
• Calm, solution-focused mindset under pressure.
• Ability to stand for extended periods in a terminal.
• Excellent organizational and multitasking abilities.
• Ability to collaborate with airline partners and airport stakeholders.
• Authorized to work in the U.S. and pass background/drug checks.

Responsibilities

• Lead arrival operations and coordinate activities for smooth passenger offboarding.
• Liaise with CBP, ground handlers, airline reps, and internal teams.
• Ensure safe, compliant passenger and baggage handling.
• Support agents during operations and escalate issues as needed.
• Coordinate arrival gate readiness and verify gate setup.
• Provide real-time flight milestone updates to teams.
• Communicate baggage carousel information to arriving passengers.
• Document baggage issues and assist baggage service recovery.

Skills

Fluent English

Verbal & written

Computer literacy

Calm under pressure

Physical stamina

Organizational skills

Team collaboration

US work authorization

Job description

Pacific Aviation Corporation is seeking an Arrival Lead Customer Service Agent to coordinate arrival operations for Zipair at San Francisco International Airport. You will lead passenger offboarding, communicate updates, and support baggage service with a focus on safety and compliance.

You will liaise with CBP, ground handlers, and airline partners, ensuring smooth daily operations in a fast-paced airport environment.