Airport Passenger Services Specialist

All Aviation Jobs; San Francisco (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

All Aviation Jobs in San Francisco is seeking a Customer Services Agent to handle passenger service tasks and ramp duties, coordinating closely with service partners to keep airport operations running smoothly.

The role requires strong English, frontline service abilities, and flexibility to work shifts, weekends, and holidays. Competitive benefits include health insurance, 401(k) matching, and paid time off.

This is a full-time, on-site position with immediate start in the United States.

Qualifications

• Travel/hospitality/airline industry knowledge preferred but not essential.
• Ability to work on the frontline effectively.
• Willingness to work shifts, weekends and holidays.
• Computer literate.
• Strong command of English (spoken and written).
• Excellent interpersonal communication skills.
• Ability to handle irate customers professionally.
• Good time management.
• Self-motivated, independent and proactive.
• Resourceful and team-oriented.
• Understand and uphold SIA’s core values.

Responsibilities

• Check pre-flight preparations for arrivals and departures.
• Assist passengers on arrival at customs and immigration.
• Handle baggage mishandling, lost and found baggage, claims and tracing.
• Perform arrival/departure/ramp duties.
• Monitor service partner staff to meet SQ standards.
• Follow up on passenger inquiries and feedback and Voyage Reports.
• Handle crisis and flight delay situations to improve customer experience.
• Record and submit statistical reports on time.
• Assist in inflight catering matters as needed.
• Perform other airport and administrative duties.

Skills

Customer service

Frontline work

English proficiency

Interpersonal skills

Time management

Problem solving

Team player

Shift work

Computer literacy

Industry knowledge

Education

High school diploma or equivalent

Job description

All Aviation Jobs in San Francisco is seeking a Customer Services Agent to handle passenger service tasks and ramp duties, coordinating closely with service partners to keep airport operations running smoothly.

The role requires strong English, frontline service abilities, and flexibility to work shifts, weekends, and holidays. Competitive benefits include health insurance, 401(k) matching, and paid time off.

This is a full-time, on-site position with immediate start in the United States.