Airline Wheelchair Operations Lead

Metropolis Technologies; Kenner (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

SP+ seeks a Wheelchair Supervisor at an airport facility to oversee the wheelchair operation and deliver exceptional passenger assistance. The role involves guiding wheelchair passengers, coordinating with gate staff, and ensuring safety protocols are followed throughout the shift.

Candidates must meet age, work authorization, background and drug screening, and have at least one year of supervisory experience; airline experience is preferred.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• At least one year of supervisory experience.
• Airline experience preferred.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs on inclines.
• Strong verbal and written communication skills.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.

Responsibilities

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

Skills

Supervisory experience

Airline experience

Communication skills

Lifting ability

Airport badge eligibility

Background check

Drug screen

Authorized to work in US

Job description

SP+ seeks a Wheelchair Supervisor at an airport facility to oversee the wheelchair operation and deliver exceptional passenger assistance. The role involves guiding wheelchair passengers, coordinating with gate staff, and ensuring safety protocols are followed throughout the shift.

Candidates must meet age, work authorization, background and drug screening, and have at least one year of supervisory experience; airline experience is preferred.