Airline Reservations & Boarding Specialist I

Lehigh Northampton Airport Author; Allentown (Lehigh County); On-site; USD 25,000 - 30,000; Full time

Job summary

Lehigh Northampton Airport Authority is hiring a Customer Service Ticket Agent to support airline operations at Allentown. You will process reservations, provide flight information, collect fees, and assist passengers with luggage and boarding.

The role requires strong communication, proficiency with Word/Excel/Outlook, and the ability to work split shifts including nights and weekends, with readiness to respond to emergencies and adverse weather.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Must be able to respond to emergencies as necessary.
• Able to work split shifts, including nights, weekends and holidays.

Responsibilities

• Process airline reservations and provide flight information.
• Handle luggage processing and security procedures.
• Assist customers with devices (wheelchairs, walkers, etc.).
• Perform gate/boarding and deplaning functions.
• Ensure adherence to TSA/FAA regulations and airline policies.
• Communicate professionally via radio, telephone, and email.

Skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Lehigh Northampton Airport Authority is hiring a Customer Service Ticket Agent to support airline operations at Allentown. You will process reservations, provide flight information, collect fees, and assist passengers with luggage and boarding.

The role requires strong communication, proficiency with Word/Excel/Outlook, and the ability to work split shifts including nights and weekends, with readiness to respond to emergencies and adverse weather.