Airport Ticketing & Customer Service Agent — Entry Level

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 17,000 - 22,000; Part time

Job summary

Lehigh Valley International Airport in Allentown, PA seeks an entry-level, part-time Customer Service agent to support airline operations from the Lehigh Valley Airline Services department. You will handle reservations, information, and fee collection while ensuring safety and regulatory compliance.

The role includes assisting passengers with mobility devices, processing luggage, and coordinating with teams to maintain on-time departures.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Proficient in Word, Excel, Outlook and other common programs.
• Strong written, oral, and interpersonal communication.
• Able to respond to emergencies as necessary.
• Able to respond to severe weather conditions.

Responsibilities

• Process airline reservations, provide flight information, and collect fees.
• Handle luggage processing and assist passengers with mobility devices.
• Assist with denied boarding, re-accommodations, and vouchers when needed.
• Perform gate/boarding, deplaning, aircraft cleaning and security checks.
• Communicate professionally via radio, phone, and email.
• Work collaboratively to ensure on-time departures and safety.

Skills

Customer service

Interpersonal skills

PC skills

Education

High School Diploma / GED

Job description

Lehigh Valley International Airport in Allentown, PA seeks an entry-level, part-time Customer Service agent to support airline operations from the Lehigh Valley Airline Services department. You will handle reservations, information, and fee collection while ensuring safety and regulatory compliance.

The role includes assisting passengers with mobility devices, processing luggage, and coordinating with teams to maintain on-time departures.