Airline Passenger Service Agent, PHX -Open Availability Required

TREGO DUGAN AVIATION OF GRAND ISLAND INC; Phoenix (AZ); On-site; USD 19,320 - 27,517; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC in Phoenix, AZ is seeking an Airline Passenger Service Agent with open availability to support flights around the clock. You will interact with passengers, process tickets, check baggage, assign seats, and provide timely information on arrivals and departures.

Responsibilities include assisting customers with special needs, maintaining safety and compliance with FAA rules, and performing ramp and ground duties as required.

Qualifications

• Open availability to work varying hours including nights, weekends, and holidays.
• Must pass a 10-year background check and pre-employment drug test.
• Authorized to work in the U.S. under the Immigration Act of 1986.
• Able to read and write English; bilingual skills a plus.
• Must be well groomed and physically fit.

Responsibilities

• Process customers' tickets and baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, and seating arrangements.
• Assist customers with special needs and wheelchair assistance; provide hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, airline, and airport regulations are followed and safety measures maintained.

Skills

Excellent communication skills

Reading and writing English

Bilingual abilities a plus

Customer service mindset

Ability to work varied hours

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Airline Passenger Service Agent, PHX -Open Availability Required

Phoenix, AZ, US

5 days ago Requisition ID: 2882

Salary Range: $17.00 To $17.00 Hourly

Must have open availability

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

$17.00 Starting Wage

Passenger Service Agent

General Purpose of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training
• Complete all required training
• Only complete tasks for which you are fully trained
• Report any safety hazard or incident immediately

Physical Demands

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.