Part-Time Airline Agent, Cross-Utilized

Trego-Dugan Aviation Inc; New Bern (NC); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Paid Time Off

Job summary

Trego-Dugan Aviation Inc is seeking an Airline Customer/Ramp Service Agent to provide total customer service at the airport, manage ticketing, baggage, seating, and flight information. The role requires flexibility, outdoor work, and compliance with FAA rules.

The ideal candidate will be able to lift 70 lbs, work weekends/holidays, pass a 10-year background check and drug test, have a high school diploma, and a valid driver’s license. Starting wage is $14/hour with training provided.

Qualifications

• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Must pass a 10-year background check and pre-employment drug test.
• Must be able to complete required training.
• Must be 18 years or older.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Valid Driver’s license.

Responsibilities

• Provide total customer service to all people desiring to use customer or charter service.
• Process Customers' tickets, check baggage, monitor carry-on baggage, and assign seats.
• Provide information on arrival/departure times, boarding procedures, carry-on regulations, seating arrangements.
• Handle denied boarding situations and arrange hotel, meal, and taxi vouchers when appropriate.
• Ensure FAA, Airline, and airport regulations are followed; enforce safety/security measures.
• Assist customers with special needs during boarding.
• Load and unload baggage; marshal planes and guide pushback.
• Maintain excellent communication and work under time constraints.
• Work varied hours including swing and graveyard shifts, weekends and holidays.

Skills

People oriented

Excellent communication

Reading and writing English

Bilingual (plus)

Time management

Strength 70 lbs

Background check

Drug test

Education

High School diploma or equivalent

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes.

Airline Customer/Ramp Service Agent

Starting wage $14/hour

• Paid Time Off
• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Must be able to complete required training

General Purpose of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties And Responsibilities

• The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
• Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Loading and uploading baggage on and off the aircraft.
• Marshaling in the planes and pushing back the aircraft.
• Excellent communication skills.
• Work in extreme outdoor conditions.
• Ability to push/pull/lift 70 lbs. continuously.
• Able to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
• Other duties as assigned by the Station Leader.
• Must be 18 years or older.
• Must pass a ten-year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
• Able to attend required training.
• Valid Driver’s license

Competency/Behavioral Requirements

Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and be willing to accept considerable variety in the workplace—willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles.

Physical Demands

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications

Education: High School diploma or equivalent.

Knowledge

Possess basic computer skills