Airline Customer Service Agent, Part-Time

Trego-Dugan Aviation Inc; Windsor Locks (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Paid Weekly

Paid Training

Flight Benefits

Job summary

Trego-Dugan Aviation Inc is looking for a Passenger Service Agent in Windsor Locks, Connecticut. This role demands excellent customer service skills and flexibility in working hours, including nights and weekends. Candidates should be able to handle physical tasks, assist customers, and ensure adherence to safety regulations.

The ideal candidate will be well-groomed, bilingual is a plus, and must pass a background check and a pre-employment drug test. Flight benefits and training are offered, along with competitive paid time off.

Qualifications

• Must be available to work varied hours including weekends and holidays.
• Must pass a 10-year background check and pre-employment drug test.
• Previous aviation experience preferred but not required.

Responsibilities

• Processing Customers tickets and checking baggage.
• Providing information on arrival and departure times.
• Handling denied boarding situations and providing accommodations.

Skills

Excellent communication skills

Ability to read and write English

Bilingual skills

Physical dexterity

Education

Valid driver's license

Authorization to work in the U.S.

Job description

Passenger Service Agent

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes. Must be available to work a minimum of three shifts per week.

Benefits

• Paid Time Off
• Paid Weekly
• Paid Training
• Flight Benefits
• Must have a valid driver's license
• Bilingual is a plus
• Previous aviation experience preferred but not required
• Must pass a 10-year background check and pre-employment drug test

General Purpose Of Job

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties And Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training

Physical Demands

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.