Airline Passenger Assistant

Union Depot; Long Beach (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading transportation company is seeking an Airline Passenger Assistant, also known as a Wheelchair Agent, to provide exceptional service to passengers needing assistance. This part-time role involves transporting passengers safely within the facility and requires a minimum age of 18, with no prior experience necessary. A comprehensive benefits package is offered, and candidates with customer service experience are preferred. This position is military and veteran-friendly, encouraging diverse applicants.

Qualifications

• Must be 18 years or older.
• No experience required; on-the-job training provided.
• One year of customer service experience preferred.

Responsibilities

• Safely transport passengers in wheelchairs.
• Maintain positive interactions with passengers.
• Complete thorough incident reports.

Skills

Customer Service

Job description

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earnings by $25–$100 per week.

Pay Rate: 16.50/Hour

The pay listed is the hourly range or rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and market data.

Schedule: Part-Time (6:00 pm to 10:00 pm)

Benefit Information:

ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

Basic Qualifications:

• Must be 18 years or older

• No high school diploma, GED, or college degree required

• No experience required; on-the-job training provided

Preferred Qualification:

• One (1) year of customer service experience preferred

Responsibilities:

• Follow safety precautions at all times while transporting passengers

• Maintain positive interpersonal interactions with passengers

• Comply with all client and/or site security requirements and processes

• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds

• Assist passengers with baggage retrieval and transport, if necessary

• Coordinate assignments with dispatchers and gate agents, if necessary

• Complete thorough incident reports

This position is suitable for someone just entering or returning to the workforce with limited experience and education.

Military and veteran-friendly employer, encouraging veterans and candidates with military experience to apply.