Airline Ticketing Agent in LAX Airport - Starting Pay $21.28/hr with Health Coverage

Hallmark Aviation; Los Angeles (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Hallmark Aviation to supervise operations at LAX, providing superior customer service at the airport kiosk. You will ensure seamless ticketing, handle inquiries, and foster a welcoming environment, while also promoting airline products and maximizing sales through ancillary services.

Benefits

Paid training

Medical benefits

Voluntary dental and vision

Matching 401k plan

Amazon incentives

Qualifications

• Required minimum age is 18.
• Eligible to work in the U.S.
• Experience with major Computer Reservation Systems.

Responsibilities

• Supervise daily operations at the airport kiosk focusing on customer service.
• Handle ticketing, reservations, and customer inquiries to maximize revenue.
• Assist with operational support functions and manage special cases.

Skills

Customer service

Communication

Proficiency in MS Office

Knowledge of industry trends

Education

High school diploma or G.E.D.

Completed advanced reservations and ticketing courses

Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and engagement. Our team of highly skilled agents drives our company to be a leader in above-the-wing ground handling services. Join our exclusive team to provide the ultimate service, including peace of mind.

Hallmark Aviation Services aims to build a diverse team of motivated individuals to serve Domestic and International Airlines at LAX (Los Angeles International Airport). New airlines are coming to LA!

• Excellent advancement opportunities
• Paid training
• Dynamic workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon incentives

Are you excited? We are too. And we're just getting started.

During employment, you'll learn to:

• Understand the behind-the-scenes workings of an international airport.
• Rotate through check-in, lobby, departure gate, customs, arrivals, and other areas.
• Navigate challenges and flight activities to ensure on-time performance.
• Interact professionally with high-profile passengers.
• Partner with port authorities, crew, and airline personnel to ensure safety and security.

Our teams are composed of happy, ambitious individuals contributing to a fun, friendly environment.

Does this describe you?

• Eager to learn
• Organized and logical
• Decisive and problem-solving
• Adaptable to unforeseen situations
• Effective communicator and listener
• Able to multi-task in a dynamic environment
• At least 18 years old, high school graduate or G.E.D.
• Eligible to work in the U.S.
• Proficient in English; other languages are a plus
• Computer savvy

Paid training is provided by our knowledgeable training department.

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or genetic information.

If you're ready to elevate your skills and start a new career, take the next step. It's just one click away.

Job Summary

Supervise daily operations at the airport kiosk or ticketing desk, focusing on customer service and inquiry resolution. Maximize revenue through ticketing, ancillary sales, and promotion, while ensuring operational excellence and customer satisfaction.

Key Responsibilities

1. Ticketing & Reservations:
   • Address travel requirements, handle reservations, ensure documentation compliance, and deliver personalized service.
2. Ancillary Sales:
   • Promote upgrades, extra seats, baggage services to increase revenue.
3. Commercial Products:
   • Promote and explain airline offerings and products.
4. Airline Program:
   • Educate and enroll customers in airline benefits and promotions.
5. Sales Administration:
   • Monitor sales, reconcile payments, collaborate with finance.
6. Passenger Acceptance:
   • Manage bookings, special cases, and queue flow.
7. Operational Disruptions:
   • Handle rebooking, hotel, and disruption support, including denied boarding processes.
8. Airport Operations Support:
   • Assist with check-in, boarding, lounge, ramp, and support functions as directed.

Note: This position may remain unfilled as we evaluate candidate suitability.

Required Skills

• Experience with major Computer Reservation Systems.
• Knowledge of industry trends and practices.
• Completed advanced reservations and ticketing courses.
• Customer service and passenger handling training.
• Proficiency in MS Office and communication skills in English and local language.