Airline Ticketing Agent in LAX Airport - Starting Pay $21.28 / hr with Health Coverage

Hallmark Aviation Services; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hallmark Aviation Services is seeking individuals for airport operations roles at LAX, ensuring outstanding customer service and operational excellence. Join a dynamic team in delivering best-in-class service, with opportunities for paid training and career advancement. This position involves ticketing and customer support, requiring effective communication and problem-solving skills in a fast-paced environment.

Benefits

Paid Training

Dynamic Workplace

Medical benefits

Voluntary dental and vision

Matching 401k plan

Amazon Incentives

Qualifications

• At least 18 years of age.
• Eligible to work in the United States.
• Fluent in English; other languages are a plus.

Responsibilities

• Supervise daily operations at airport kiosk or ticketing desk.
• Maximize revenue through ticketing, ancillary sales, and promotions.
• Manage operational disruptions and support airport operations.

Skills

Customer service excellence

Problem Solving

Effective communication

Organizational skills

Adaptability

Education

High school diploma or G.E.D equivalent

Tools

Microsoft Office Suite

Job description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

• peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at LAX

Los Angeles International Airport). New and Exciting Airlines are coming to LA!!!

• Paid Training
• Dynamic Workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

• Learn behind-the-scenes workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

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Job Summary :

To supervise the daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.

Key Responsibilities :

1. Ticketing & Reservations

Understand and address individual travel requirements.

Accurately handle reservations and fare calculations.

Deliver a seamless and personalized customer experience.

2. Ancillary Sales

Promote and upsell services such as :

Aim to increase revenue through value-added services.

3. Commercial Products

Maintain deep knowledge of Emirates’ commercial offerings.

Promote products that enhance the travel experience.

4. Airline Program

Educate customers about airline benefits, rules, and promotions.

Address queries and promote member enrollment.

Conduct regular stakeholder briefings to drive awareness and participation.

Monitor and document all sales activity (daily to annually).

Ensure accurate cash / card reconciliation and secure deposits.

Collaborate with Finance for compliance with airline procedures and local regulations.

Monitor booking systems and coordinate with relevant departments.

Oversee queue management and ensure a smooth customer flow.

7. Operational Disruptions

Proactively manage rebooking, hotel arrangements, and other disruption support.

Handle denied boarding processes in line with policies.

Offer alternative solutions to retain customer trust.

8. Airport Operations Support

Assist across various functions including :

Check-in

Boarding

Ramp support

Flexibly support operational needs as directed by the Airport Services Manager.

Kindly note that this position may remain unfilled, as we are presently evaluating the depth and suitability of the candidate pool.

Required Skills

Solid working knowledge of a major Computer Reservation System (CRS) .

In-depth understanding of market trends and industry practices .

Successfully completed advanced courses in Reservations and Ticketing .

Trained in customer service excellence and passenger handling .

Proficient in Microsoft Office Suite , including Word, Excel, and Email applications.

Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).

Required Experience

Solid working knowledge of a major Computer Reservation System (CRS) .

In-depth understanding of market trends and industry practices .

Successfully completed advanced courses in Reservations and Ticketing .

Trained in customer service excellence and passenger handling .

Proficient in Microsoft Office Suite , including Word, Excel, and Email applications.

Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).