Airline Passenger Assistant

ABM Industries Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

ABM Industries Inc. is hiring for the position of Airline Passenger Assistant, also known as Wheelchair Agent. This part-time role involves providing support to passengers requiring wheelchair assistance, with flexible schedules available. Ideal for candidates entering the workforce, no prior experience is needed, although customer service skills are a plus. ABM offers on-the-job training and a comprehensive benefits package.

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• One (1) year of customer service experience preferred.

Responsibilities

• Safely transport passengers in wheelchairs.
• Maintain positive interactions with passengers.
• Follow safety precautions while transporting.

Skills

Customer Service

Job description

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Pay: $19.28 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s sex, experience, skills, abilities, geographic location, and alignment with market data.

Shift: Part-Time (Various Schedules Available)

Benefit Information:

ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).

Basic Qualifications:

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required
• No experience required; on-the-job training provided

Preferred Qualification:

• One (1) year of customer service experience preferred

Responsibilities:

• Follow safety precautions at all times while transporting passengers
• Maintain positive interpersonal interaction with passengers
• Comply with all client and/or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds (must be able to push, pull, and lift up to 70 lbs)
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate agents, if necessary
• Complete thorough incident reports

This job is suitable for someone just entering or returning to the workforce with limited experience and education. Military and veteran-friendly employer; veterans and candidates with military experience are encouraged to apply.