Airline Operations Supervisor – Customer Experience Leader

SilkRoad; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hallmark Aviation Services in Atlanta, GA is seeking an Airline Supervisor to support the Airline Account Manager with operational and administrative tasks. The role requires coordinating with airline clients and the station manager to uphold high-quality service while ensuring smooth airport arrivals, departures, and ticketing processes.

Candidates should have strong leadership, excellent communication, and a focus on customer satisfaction.

Qualifications

• Minimum 18 months airline experience preferred.
• Strong leadership abilities and team player.
• Excellent focus on customer and client satisfaction.
• Must be able to work morning, afternoon and night shifts.
• Ability to communicate effectively, verbally and in writing.
• Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter.
• Basic knowledge of airline reservations; computer, typing and ticketing experience.
• Able to operate independently and work varied hours.

Responsibilities

• Assist Airline Account Manager with operational and administrative processes.
• Coordinate with airline client and station manager to meet quality standards.
• Support airport operations tasks including arrivals, departures, and ticketing.

Skills

Airline experience

Leadership

Customer focus

Communication

Team player

Pressure handling

Tools

Ticketing systems

Job description

Hallmark Aviation Services in Atlanta, GA is seeking an Airline Supervisor to support the Airline Account Manager with operational and administrative tasks. The role requires coordinating with airline clients and the station manager to uphold high-quality service while ensuring smooth airport arrivals, departures, and ticketing processes.

Candidates should have strong leadership, excellent communication, and a focus on customer satisfaction.