Airline Service Supervisor - Lead Ops & Client Excellence

SilkRoad; Newark (NJ); On-site; USD 48,000 - 54,000; Full time

Job summary

Hallmark Aviation in Newark, NJ is seeking an Airline Customer Service Supervisor for a Prestigious international airline. The role supports the Airline Account Manager with operational and administrative processes and coordinates with the airline client and station manager to maintain high service standards.

Responsibilities include supervising daily airline operations, ensuring accuracy in ticketing, reservations, and departures, and guiding staff to deliver superior customer experiences while

Qualifications

• Excellent LEADERSHIP abilities.
• Excellent focus on Customer and Client satisfaction.
• Excellent Critical Thinking Ability and Analytical Skills.
• Minimum18 MonthsAirline operational Experience preferred.
• Minimum of Very Good rating on most recent evaluation.
• Able to work under pressure of meeting extreme deadlines.
• Able to communicate effectively, both verbally and in writing.
• Able to solve daily problems and make quick decisions within the operation.
• Thorough knowledge of Airport Operations (arrivals, departures, ticket counter).
• Good Knowledge of Airline Reservations.
• Must be flexible and able to promote positive attitudes from subordinates.
• Computer Software (Word & Excel), typing, and ticketing experience.
• Occasional lifting of up to 70 lbs.
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required.
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying.
• Reading & comprehension of reference materials, instructions, policies & procedures.

Responsibilities

• The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
• Oversees daily airport operations, ensures accuracy in ticketing and reservations, and leads staff to deliver excellent customer service under tight deadlines.

Skills

Leadership

Customer focus

Critical thinking

Airline ops experience

Evaluation rating

Under pressure

Communication

Problem solving

Airport operations

Reservations knowledge

Team motivation

Word/Excel

Lifting capacity

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Hallmark Aviation in Newark, NJ is seeking an Airline Customer Service Supervisor for a Prestigious international airline. The role supports the Airline Account Manager with operational and administrative processes and coordinates with the airline client and station manager to maintain high service standards.

Responsibilities include supervising daily airline operations, ensuring accuracy in ticketing, reservations, and departures, and guiding staff to deliver superior customer experiences while