Airline Implementations & Delivery Manager

AireXpert; Buffalo (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

401(k) plan with company match

Employee ownership opportunities

Job summary

AireXpert, a Buffalo, NY-based aviation tech startup, seeks an Implementation and Delivery Manager to run airline pilots and implementations. You will drive projects from sales handoff through go‑live and transition, coordinate training and adoption, and ensure customer success with strong cross‑functional collaboration.

Ideal candidates have SaaS implementation experience, solid project management, and a customer‑facing mindset.

Qualifications

• 2-4 years of experience in SaaS implementation, enterprise delivery, professional services, customer success, project management, or related customer-facing work.

Responsibilities

• Lead pilots and implementations from kickoff to transition.
• Coordinate configuration, training, adoption, and go-live.
• Manage multiple projects with clear ownership and timely communication.
• Monitor risks, milestones, and success metrics; escalate issues when needed.
• Prepare reviews and handoffs to Account Management with documented outcomes.
• Maintain a roll‑up view of active implementations and capacity.

Skills

SaaS implementation

Project management

Customer-facing

Job description

AireXpert, a Buffalo, NY-based aviation tech startup, seeks an Implementation and Delivery Manager to run airline pilots and implementations. You will drive projects from sales handoff through go‑live and transition, coordinate training and adoption, and ensure customer success with strong cross‑functional collaboration.

Ideal candidates have SaaS implementation experience, solid project management, and a customer‑facing mindset.