Airline Gate Agent: Boarding & Customer Care Pro

Piedmont Airlines; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical available

Dental available

Family travel on AA network

Job summary

Piedmont Airlines is seeking a Customer Service Gate Agent in our Ground Handling Department. The role involves assisting passengers with boarding, monitoring computerized boarding, and helping customers with special needs while delivering consistent service.

The position requires lifting up to 70 pounds, ability to work all shifts, and completion of Gate Agent training. Previous airline experience is preferred; benefits are included with full-time employment.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with special needs, including arranging wheelchairs and unaccompanied minors.
• Change customer flight itinerary and seat assignments as required.
• Operate the Jetway.

Skills

Training completion

Goal-oriented

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Piedmont Airlines is seeking a Customer Service Gate Agent in our Ground Handling Department. The role involves assisting passengers with boarding, monitoring computerized boarding, and helping customers with special needs while delivering consistent service.

The position requires lifting up to 70 pounds, ability to work all shifts, and completion of Gate Agent training. Previous airline experience is preferred; benefits are included with full-time employment.