Airline Customer Service Shift Leader (Flight Privileges)

Envoy Air Inc; Morrisville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Amazing flight privileges

Training and development programs

Health and life benefits (location‑drn

Job summary

Envoy Air Inc. is seeking a Customer Service Shift Manager in Morrisville, NC to lead a frontline team within our airline operations.

You will ensure high levels of customer service, manage staff during peak periods, and coordinate daily operations to meet safety and service goals. You will coach, review performance, and strive for continuous improvement with cross-functional teams while maintaining budgets and schedules.

Qualifications

• Must be able to work in a team environment and prioritize work to meet deadlines.
• Must be able to work with minimal supervision and be self-motivated.
• Minimum age of 18 and ability to read/write/speak English.
• Valid US driving license or travel authority for business needs.
• Willing to work rotating shifts including nights, holidays, weekends.
• Legal right to work in the United States.
• Strong communication, initiative and judgment.

Responsibilities

• Provide quality service and achieve customer satisfaction.
• Resolve customer service and operational problems during duty.
• Generate and implement quality improvement ideas with cross-functional teams.
• Evaluate team performance using observations, feedback, and data.
• Meet profitability and cost control goals by budgeting and cost reduction.
• Ensure compliance with safety/government requirements during tours.
• Coach and counsel personnel on customer service and performance.
• Conduct regular performance reviews for team members.
• Encourage teamwork and implement best ideas.
• Communicate with managers and departments to run effective operations.
• Coordinate scheduling, hiring, training, and inventory management.

Skills

Teamwork

Prioritization

Leadership

Communication

Analytical abilities

English fluency

Punctuality

Self-motivation

Attention to detail

Education

High school diploma or GED

Tools

Sabre

Job description

Envoy Air Inc. is seeking a Customer Service Shift Manager in Morrisville, NC to lead a frontline team within our airline operations.

You will ensure high levels of customer service, manage staff during peak periods, and coordinate daily operations to meet safety and service goals. You will coach, review performance, and strive for continuous improvement with cross-functional teams while maintaining budgets and schedules.