Airline Customer Service Manager IAH

Hallmark Aviation Services; Texas; Vor Ort; USD 45.000 - 50.000; Vollzeit

Zusammenfassung

Hallmark Aviation Services is seeking a Business Manager to lead airline operational and administrative processes at IAH, coordinating with the airline client to meet high quality standards. The role requires staff supervision, roster planning, and ensuring safety and budget compliance.

Ideal candidates have 5+ years airline experience, strong leadership, and a focus on customer satisfaction. The position is full-time at Houston IAH with varied hours and opportunities to develop leaders within

Qualifikationen

• Experience leading airline operations teams.
• Minimum 4 years supervisor experience preferred.
• Strong interpersonal, coaching and counseling skills.
• Staff development and succession planning responsibility.
• Proficient in scheduling rosters and work plans.
• Ability to work under tight deadlines and pressure.
• Effective verbal and written communication.
• Experience with ticketing software and MS Word/Excel.
• Recruitment, interviewing and hiring staff.
• Ensure compliance with safety and service level agreements.

Aufgaben

• Lead airline operations processes and supervise staff to meet quality standards.
• Coordinate with airline client/station manager to ensure service levels.
• Provide hands-on supervision and delegate workload to staff.
• Recruit, interview, and hire staff; oversee manpower planning.
• Analyze long-term manpower needs and groom potential leaders.
• Ensure cross-training and provide staff training updates.

Kenntnisse

Leadership abilities

Organizational skills

Interpersonal skills

Coaching and counseling

Staff development leadership

Customer satisfaction focus

Deadline pressure resilience

Communication skills

Roster planning

Scheduling and attendance

Recruitment and hiring

Budget control

Ticketing software

MS Word/Excel

Tools

Word & Excel

Jobbeschreibung

Job Description

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:

• Proven LEADERSHIP abilities & ORGANIZATIONAL skills
• 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader’s responsibility
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Flexible and able to promote positive attitudes from subordinates
• Computer Software (Word & Excel), typing, and ticketing experience
• Able to work varied hours
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issuesProcess promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Location: IAH Airport, Texas, United States

Position Type: Full-Time

Salary: 45k to 50K

Language: English Required

Company Description

Leading above the wing ground handling company with over 36 years in the Business