IAH General Operations Manager

Hallmark Aviation Services; Houston (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Hallmark Aviation Services is seeking an experienced Airport General Operations Manager for IAH. You will lead operational and administrative activities, coordinate with internal departments, and ensure profitability and safety across accounts.

The role requires strong leadership, exceptional communication, and the ability to work with airport authorities while maintaining staffing and service levels to meet KPIs.

Qualifications

• Minimum 10 years of passenger handling or airline ops experience.
• 3+ years in a management position.
• Fluent in English, written and spoken.
• Strong leadership and relationship-building abilities.

Responsibilities

• Coordinate with Hallmark head office departments to satisfy client and internal needs.
• Ensure budgets are respected and hours billed; manage profitability.
• Control costs and analyze budgets for profitability.
• Ensure contracts with clients are executed efficiently and profitably.
• Assess marketing potential of accounts and recommend services.
• Ensure policy and safety compliance across operations.
• Provide effective leadership to all Business Unit Managers.
• Identify and develop future leaders for supervisor roles.
• Interface with airport authorities and maintain staffing levels.
• Resolve service inhibitors and ensure on-time performance.
• Audit QA quarterly and report progress to the station manager.
• Achieve Key Performance Targets across accounts.
• Review safety procedures and FAA/TSA compliance.
• Maintain strong relationships with HAS customers' management.
• Lead quarterly Town Hall meetings and promote team camaraderie.
• Foster leadership within the management team.

Skills

Leadership

Customer relationships

MS Office suite

English fluency

Cross-cultural fluency

Pressure management

Communication skills

Travel flexibility

Analytical thinking

Experience in airline ops

Education

High School Diploma or GED

Tools

MS Office

Excel

PowerPoint

Job description

Job Title: Airport General Operations Manager IAH Airport

Department: Airport Operations

Reports To: Vice President of Operations

FLSA Status: Exempt

SUMMARY

Leads, directs and coordinates all activities involved with Hallmark’s operational and administrative functions in IAH Airport.

_ESSENTIAL DUTIES AND RESPONSIBILITIES _

Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance and Marketing).

Profitability:

Ensure that each business unit operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly.

Ensure that costs are strictly controlled and adhered to.

Review operational records to projected budget to determine future profitability.

Ensure agreed contract between client and Hallmark Aviation Services is executed efficiently and profitably for both the client and Hallmark Aviation Services.

Analyze marketing potential of existing account and recommend additional services.

Operations:

Ensure compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices.

Effective and visible leadership - guide and assist all Business Unit Managers.

Identify and develop future leaders for supervisor and management positions.

Interface with airport authorities

Ensure efficient staffing levels at all account locations.

Service:

Identify and resolve service inhibitors including on time performance, staffing assignments and recruiting schedules.

Audit Quality Assurance Quarterly; follow up with action plan and present progress report to customer station manager.

Ensure that all accounts achieve the Key Performance targets.

Safety:

Review all aspects of safety to include new procedures and training as required. Ensure the notification process and necessary follow up for maintaining compliance with any FAA/TSA mandated safety and security policies.

Customer Relations: Establish and maintain a strong relationship with HAS customers operational management.
Meet with Business Managers and Station Managers regularly to review operational and administrative objectives.

Corporate Culture:

Responsible for the overall staff morale.

Ensure continuous communication with HAS customer airline managers and own staff.

Conduct Town Hall meetings on a quarterly basis for each business unit.

Encourage the celebration of “small wins” and activities, which foster camaraderie

Build and encourage strong leadership within management team

QUALIFICATIONS

• Excellent leadership skills

• Flexible availability, able to work weekends holidays and overtime

• Requires some night and weekend work

• Ability to build and maintain strong relationships with the customer airline’s station managers.

• Excellent communication and presentation skills (oral and written)

• Minimum 10 years of passenger handling experience or airline experience in airport operations with 3 years in a management position.

• Energetic, motivated, enthusiastic, self starter, with strong integrity

• Proficiency in MS Office, Excel, PowerPoint

• Ability to cope well with pressure and to manage multiple tasks with minimum direction.

• Organized, creative and resourceful; with entrepreneurial mentality

• Comfortable with various cultures and their associated business practices.

• Occasional travel is required

• Must be fluent in English in written and oral form

• Excellent critical thinking and analytical skills with basic statistical and math knowledge

Required Skills

Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Reading & comprehension of reference materials, instructions, policies & procedures

Essential Requirements:

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire

Required Experience

Qualifications:
Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Reading & comprehension of reference materials, instructions, policies & procedures

Essential Requirements:

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire