Airline Account Manager - Houston International Airport - IAH

Hallmark Aviation Services; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Parking

Medical

Voluntary Dental

Vision

401K

Job summary

Hallmark Aviation Services is seeking an experienced Airline Account Manager for the Houston area (IAH). The role oversees operational and administrative processes, coordinating with the airline client and station manager to uphold high standards.

The candidate will lead staff supervision, roster planning, and customer relations while ensuring service levels and deadlines are met. A background in aviation with 4+ years of airline supervisory experience is preferred; multiple shifts and security

Qualifications

• Leadership and organizational abilities with strong people skills.
• Coaching and staff development focus; fosters growth.
• Customer and client satisfaction orientation in fast-paced environments.
• Deadlines-driven with effective written and verbal communication.
• Roster planning, scheduling expertise and quick decision-making under pressure.
• Airline industry experience (4+ years) and familiarity with ticketing systems.
• Proficiency in Word/Excel; adaptable to varied hours.

Responsibilities

• Supervise staff and delegate workload to meet service levels.
• Provide direct customer relations support and maintain airline relationships.
• Ensure account operates per schedule and service level agreements.
• Recruit, interview, and hire staff; mentor potential leaders.
• Oversee manpower planning and cross-training; ensure coverage.
• Manage attendance records; handle discipline and motivation issues.
• Process promotions and terminations; enforce safety and grooming standards.
• Oversee labor cost budgeting and allocation.

Skills

Leadership

Organizational skills

Interpersonal skills

Coaching

Staff development

Customer satisfaction

Deadline driven

Communication

Roster planning

Problem solving

Airline experience

Flexible hours

Ticketing experience

Tools

Microsoft Word

Microsoft Excel

Job description

Airline Account Manager - Houston International Airport - IAH

Tracking Code IAHBMOCT2026 Job Description

Hallmark Aviation is seeking a professional AccountManager for a prestigiousInternationalAirline at the Houston Airport!

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:

• Proven LEADERSHIP abilities and ORGANIZATIONAL skills


• Excellent interpersonal, coaching and counseling skills


• Understand that staff development is a leader’s responsibility


• Self-driven focus on Customer and Client satisfaction


• Ability to excel under pressure of meeting extreme deadlines


• Able to communicate effectively, both verbally and in writingAccount


• Experienced in planning a roster and monitoring work schedules


• Able to solve daily problems and make quick decisions within the operation


• 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred


• Flexible and able to promote positive attitudes from subordinates


• Computer Software (Word & Excel), typing, and ticketing experience


• Able to work varied hours

SPECIFIC DUTIES INCLUDE:

• Provide hands-on supervision of the staff and delegate workload


• Provide direct customer relations support


• Ensure that account operates according to schedule and service level agreements


• Recruit, interview, and hire staff


• Oversee the long-term analysis of manpower needs, groom potential leaders


• Ensure cross training as well as provide new and refresher training for staff members


• Manage attendance records and ensure appropriate shift coverage


• Handle discipline and motivation issues


• Process promotion, demotion and termination paperwork


• Enforce safety, security, and grooming standards


• Administer performance reward programs


• Control the budget for labor costs and allocation

Essential Requirements:

• Previous Airline Experience


• At least 18yrs old, with a High School Diploma or G.E.D.


• English proficient, other languages may be required


• Basic Math Skills: Adding, Subtracting, Division, and Multiplying


• Computer Literate


• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance


• Reading & comprehension of reference materials, instructions, policies & procedures


• Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency


• Professional demeanor and exceptional presentation


• Flexible schedule & availability


• Background Check, Fingerprinting required


• Drug Screen required on day of hire

Required Experience

.

Job Location

Houston, Texas, United States

Position Type

Full-Time/Regular

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training

Shift

TBD. Must have flexible availability and reliable transportation

Schedule [i.e. M/T/W/F/Sun or TBA]

To be discussed at time of interview

Language

Salary/Benefits

TBD (Depending on Experience)

• Parking


• Medical


• voluntary Dental


• Vision


• 401K