Airline Customer Service Agent - Seattle, WA

Pacific Aviation; Washington (District of Columbia); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Time Off

Company-Provided Uniform

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation at SEA is seeking an Airline Customer Service Agent at Seattle-Tacoma International Airport to guide passengers from check-in to boarding. You will help with documentation, provide travel information, and ensure a smooth journey while upholding airport security standards.

The role emphasizes teamwork, professionalism, and empathy in handling inquiries. Part-time shifts include evenings, weekends, and late-night pay bonuses after probation where applicable.

Qualifications

• Exceptional customer service skills in face-to-face interactions.
• Strong attention to detail with travel documents and protocols.
• Team-oriented with collaborative mindset.
• Tech-savvy and able to quickly learn airline systems.
• Professional demeanor with problem-solving abilities.

Responsibilities

• Check passengers in, process documents, and tag baggage.
• Provide flight information, make announcements, verify documents.
• Address inquiries, assist with tickets, and de-escalate issues.
• Follow airport safety and security protocols at all times.
• Collaborate with teammates to create a seamless passenger experience.

Skills

Customer service

Attention to detail

Team player

Tech-savvy

Problem-solving

Tools

Airline systems

Job description

Job Description

Hourly Pay $21.50 per hour

Any additional language skills are a plus! Join Pacific Aviation at SEA - Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

• Be the Face of the Airline - Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment - No two days are the same at the airport!
• Career Growth Opportunities - We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team - We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

• Must be available
• weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• STARLUX Shifts: 7:00PM - 11:30PM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed.
• China Airline shifts: 9:00PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed.
• Shifts may change due to operational needs.

Requirements What We’re Looking For:

• Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.

Benefits:

• Hourly Pay Rate: $21.50
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.