Airline Customer Service Agent SEA - English/Japanese Speakers

Pacific Aviation; Seattle (WA); Hybrid; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation in Seattle is seeking an Airline Customer Service Agent at SEA. You will assist passengers through check-in, boarding, and arrival, issue boarding passes, and provide bilingual support to travelers.

If you excel in friendly service, accuracy, teamwork, and using airline systems, this role offers training, benefits, and a path to grow in a fast-paced airport environment. Join a team that values cooperation, respect, and high-quality service.

Qualifications

• Exceptional Customer Service Skills; you thrive in face-to-face interactions.
• Strong Attention to Detail; you ensure documents and procedures are accurate.
• Team Player Mentality; you work well with others in a fast-paced environment.
• Tech-Savvy & Organized; you can learn airline systems quickly and manage tasks.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Skills

Customer service

Attention to detail

Team player

Tech-savvy

Professionalism

Tools

Airline systems

Job description

Hourly Pay $21.50 per hour

Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):

• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• Shifts:
• 9:00AM - 1:00PM
• 7:00PM - 11:30PM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed
• 9:00PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed

Bilingual Preferred:

• English + Japanese

• Hourly Pay Rate: $21.50

• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

“Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.