Airline Customer Service Agent - Chinese / English Speakers

Pacific Aviation; Bellevue (WA); On-site; USD 24,643,000 - 38,504,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Paid Training

Uniform Provided

Referral Bonus

Job summary

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin or Cantonese and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. The role offers evenings and weekend shifts with competitive hourly pay and benefits.

The position requires working at SEA, passing background checks, and maintaining airport credentials.

Qualifications

• Fluency in Mandarin or Cantonese and English is required.
• Strong interpersonal and communication skills.
• Computer skills with accurate data entry.
• Ability to stay calm and effective in a busy airport environment.
• Legal authorization to work in the U.S.
• Must pass a background check and drug test.
• Must be available weekends and holidays.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Skills

Bilingual fluency

Interpersonal skills

Data entry

Airport composure

Job description

Must be fluent in Mandarin and or Cantonese and English

This position is at the SEA/TAC International Airport

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin or Cantonese and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.

With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.

What You’ll Do

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

What You Bring

• Fluency in Mandarin or Cantonese and English (required)
• Strong interpersonal and communication skills
• Computer skills with accurate data entry
• Ability to stay calm and effective in a busy airport environment
• Physical ability to be on your feet and move throughout the shift
• Legal authorization to work in the U.S.
• Must pass a background check and drug test Schedule
• Must be available weekends and holidays

Schedule

• Part-Time
• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• Shifts:
• 7:00PM - 11:30PM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed

• Hourly Rate: $ 21.50
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Referral Bonus

Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.”"

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.