Airline Customer Service Agent

Pacific Aviation; Los Angeles (CA); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Hourly pay rate

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Uniform Provided

Parking Discounts

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation at LAX is seeking an Airline Customer Service Agent to assist passengers from check-in to boarding. You will work in a fast-paced airport environment, delivering exceptional service and ensuring a smooth journey for travelers.

The role emphasizes teamwork, attention to detail, and the ability to handle inquiries with professionalism. Bilingual options and a part-time schedule at Los Angeles International Airport are offered.

Qualifications

• Excellent customer service in face-to-face interactions.
• Attention to travel documents and procedures.
• Team-oriented mindset and collaboration.
• Tech-literate and organized in using airline systems.

Responsibilities

• Assist passengers with check-in and process travel documents.
• Provide boarding information and verify passenger documentation.
• Address passenger inquiries and resolve ticketing concerns calmly.
• Follow airport safety and security protocols at all times.
• Collaborate with team to ensure a smooth airport experience.

Skills

Exceptional customer service

Attention to detail

Team player

Tech-savvy

Job description

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

• Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment – No two days are the same at the airport!
• Career Growth Opportunities – We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

• 4–5-hour shifts available between the following time slots:

  • 5:30 AM – 12:00 PM
  • 9:00 AM – 2:30 PM
  • 4:30 PM – 12:45 AM
  • 7:45 PM – 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Bilingual Preferred (Earn Additional Premium Pay!):

• English + Korean
• English + Tagalog
• English + Mandarin
• English + Cantonese
• English + Vietnamese
• English + Thai
• English + Indonesian
• English + Hindi or Gujarati
• English + Japanese

Benefits

Perks & Benefits:

• Hourly Pay Rate: $20.06
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Note: During orientation and any required pre-employment processing while awaiting clearance from U.S. Customs and Border Protection (CBP), compensation will be at a reduced hourly rate of $17.28 per hour. Once cleared and officially onboarded, pay will be adjusted to the standard rate.

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.