Airline Customer Experience Agent

Delta Airlines; Austin (TX); Remote; USD 57,308,160 - 85,962,240; Full time

Job summary

Delta Airlines in Austin is seeking a Customer Service Agent to greet clients, assist with ticketing and check-in, and ensure smooth travel experiences. You will manage check-in, print and reissue tickets, handle luggage, and guide passengers through boarding procedures.

The role requires strong communication, safety awareness, and the ability to work a variable schedule. Applicants should hold a Bachelor’s Degree and be at least 18 years old, with the ability to lift up to 50 pounds and stand

Qualifications

• High school diploma or equivalent.
• Must be 18+ and authorized to work in the United States.
• Ability to lift up to 50 pounds and stand for long periods.
• COVID-19 vaccination as required for U.S.-based roles.

Responsibilities

• Greet clients and assist with ticketing and check-in.
• Print and reissue tickets using a computer.
• Control the check-in process and ensure proper travel documents.
• Tag luggage and assist with luggage handling and safety procedures.
• Communicate boarding information and assist with seating and gate updates.
• Escort unaccompanied minors and disabled passengers as required.

Skills

Customer service

Verbal/written communication

Safety awareness

Stand/physical endurance

Education

Bachelor's Degree

Job description

Delta Airlines in Austin is seeking a Customer Service Agent to greet clients, assist with ticketing and check-in, and ensure smooth travel experiences. You will manage check-in, print and reissue tickets, handle luggage, and guide passengers through boarding procedures.

The role requires strong communication, safety awareness, and the ability to work a variable schedule. Applicants should hold a Bachelor’s Degree and be at least 18 years old, with the ability to lift up to 50 pounds and stand