Airline Catering Dispatch Specialist

Skychefs; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

SkyChefs in Washington, DC is seeking a Dispatching Clerk to coordinate ground transportation, schedule drivers, manage routes, and ensure on-time delivery of airline catering services.

The role requires a high school diploma, hands-on dispatch experience, proficiency with Ground Star and CBASE, strong organizational and communication skills, and the ability to work weekends or holidays as needed.

Qualifications

• High school diploma or equivalent required; additional education or certifications in logistics, transportation, or related fields is a plus.

Responsibilities

• Schedule and dispatch catering deliveries to airlines according to established timelines and protocols.
• Monitor delivery status and communicate with drivers, kitchen staff, and airline representatives to ensure timely and accurate service.
• Utilize dispatch software (e.g., Ground Star, CBASE) and systems to track deliveries, manage schedules, and optimize routes.
• Coordinate with the kitchen and operations teams to ensure all orders are prepared and ready for dispatch.
• Address and resolve any issues or delays that may arise during the delivery process.
• Maintain accurate records of deliveries, schedules, and related communications.
• Ensure compliance with all safety, health, and regulatory standards.
• Provide exceptional customer service and maintain positive relationships with airline clients and internal teams.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Perform other duties as assigned by the Operations Manager or relevant supervisor.

Skills

Strong organizational

Excellent communication

Fast-paced work environment

Dispatch software & GPS

Education

High school diploma or equivalent

Tools

Ground Star

CBASE

Job description

SkyChefs in Washington, DC is seeking a Dispatching Clerk to coordinate ground transportation, schedule drivers, manage routes, and ensure on-time delivery of airline catering services.

The role requires a high school diploma, hands-on dispatch experience, proficiency with Ground Star and CBASE, strong organizational and communication skills, and the ability to work weekends or holidays as needed.