Dispatching Clerk

LSG Lufthansa Service Holding AG; Washington (District of Columbia); On-site; USD 25,000 - 36,000; Full time

Job summary

SkyChefs in Washington, DC is seeking a Dispatching Clerk to coordinate ground transportation and schedules for airline catering services. This on-site role requires strong organization, communications, and the ability to solve problems in real time.

You will work with Ground Star and CBASE dispatch systems to ensure on-time delivery, while maintaining safety compliance and excellent customer service. Weekend/holiday flexibility is a plus for this fast-paced team.

Qualifications

• High school diploma or equivalent required; additional logistics education is a plus.
• Experience in dispatching, logistics, or related field preferred.
• Proficiency with dispatch software and navigation/GPS systems.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Schedule and dispatch catering deliveries to airlines per timelines and protocols.
• Monitor delivery status and communicate with drivers, kitchen staff, and airline reps.
• Use dispatch software to track deliveries, manage schedules, and optimize routes.
• Coordinate with kitchen/ops to ensure orders are prepared and ready for dispatch.
• Maintain accurate delivery records and comply with safety/regulatory standards.
• Provide exceptional customer service and build positive airline client relationships.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Disptach software proficiency

GPS systems proficiency

Problem solving

Regulatory knowledge

Education

High school diploma

Logistics certifications (plus)

Tools

Ground Star

CBASE

Job description

Job Title:Dispatching Clerk
Job Location:Washington-USA-20001
Work Location Type:On-Site
Salary Range:$18.50 - 26.50 per hour

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

ASkyChefsdispatcheris responsible for coordinating ground transportation, scheduling drivers, managing routes, and ensuring on‑time delivery of airline catering services. The role blends logistics, communication, and real‑time problem‑solving to keep flight operations running smoothly.

Main Accountabilities

• Schedule and dispatch catering deliveries to airlines according to established timelines and protocols.
• Monitor delivery status and communicate with drivers, kitchen staff, and airline representatives to ensure timely and accurate service.
• Utilize dispatch software(e.g., Ground Star, CBASE) and systems to track deliveries, manage schedules, and optimize routes.
• Coordinate with the kitchen and operations teams to ensure all orders are prepared and ready for dispatch.
• Address and resolve any issues or delays that may arise during the delivery process.
• Maintain accurate records of deliveries, schedules, and related communications.
• Ensure compliance with all safety, health, and regulatory standards.
• Provide exceptional customer service and maintain positive relationships with airline clients and internal teams.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Perform other duties as assigned by the Operations Manager or relevant supervisor.

Knowledge, Skills and Experience

• High school diploma or equivalent required; additional education or certifications in logistics, transportation, or related fields is a plus.
• Previous experience in dispatching, logistics, or a related field preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using dispatch software, GPS systems, and other relevant technology.
• Strong problem‑solving skills and attention to detail.
• Knowledge of safety and regulatory requirements related to transportation and catering services.
• Ability to work flexible hours, including weekends and holidays, as needed.

SkyChefs is an EEO and Affinity Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

SkyChefs is an EEO and Affinity Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.