Airline Catering Dispatcher

MSP Airport; Minneapolis (MN); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k) Program with Matching

Job summary

SkyChefs is seeking Airline Flight Dispatchers to coordinate catering operations and support safe, timely flight services. This is an in-person role at MSP (Minneapolis–Saint Paul International Airport).

As part of the operations team, you will dispatch teams, monitor flight schedules and changes, and communicate with management and teams to ensure on-time departures. A valid driver’s license and English proficiency are essential.

Qualifications

• Basic computer skills and programs.
• Valid driver's license with good record.
• Ability to multitask and work effectively under pressure.
• Strong verbal and written communication skills.
• Ability to read, write, and speak English.
• Strong organizational and customer service skills.
• Professional appearance and demeanor.
• Ability to make quick and accurate decisions in a time sensitive environment.
• Strong problem solving and communication skills.
• Ability to work effectively in a fast paced, high volume operational environment.
• Ability to obtain and retain a SIDA airport badge, subject to TSA requirements.
• Must meet applicable airport security and safety requirements.

Responsibilities

• Coordinate catering operations and support safe, timely servicing of flights.
• Communicate between SkyChefs management, Customer Service, and operations personnel.
• Dispatch catering teams to flights and reassign as needed.
• Monitor flight schedules, gate changes, delays, and updates.
• Ensure timely and safe catering of all assigned flights.
• Troubleshoot issues and escalate to management when needed.
• Keep management informed of operational activities and issues.
• Monitor flight activity and adjust staffing as required.
• Maintain communication with catering teams throughout operations.

Skills

Communication skills

Multitasking

English proficiency

Decision making

Organizational skills

Customer service

Tools

Scheduling software

MS Office

Job description

Are you ready to join a dynamic team with a rewarding mission? SkyChefs, a leader in the airline catering industry with over 75 years of history, is seeking enthusiastic, detail oriented individuals to join our operations team as Airline Flight Dispatchers. As the world's leading provider of end to end on board airline products and services, SkyChefs is committed to excellence in all aspects of our operations, including catering, on board retail, entertainment, equipment, logistics, consulting, and lounge services.

Job Type: Full time

Salary: From $27.00 per hour

Responsibilities and Duties

As an Airline Flight Dispatcher at SkyChefs, you will play a vital role in coordinating catering operations and supporting the safe and timely servicing of airline flights. Your responsibilities will include:

• Maintaining effective communication and coordination between SkyChefs management, Customer Service, and operational personnel
• Assigning and dispatching catering teams to flights and reassigning teams as necessary
• Monitoring flight schedules, gate changes, delays, and other operational updates
• Ensuring timely and safe catering of all assigned flights
• Troubleshooting operational issues and escalating concerns to management as needed
• Keeping management informed of operational activities and significant issues
• Monitoring flight activity and making adjustments based on changing operational needs
• Maintaining effective communication with catering teams throughout the operation
• Supporting on time flight departures through effective coordination and communication
• Performing other related duties as assigned

Requirements

To succeed in this role, you must possess the following qualifications:

• Basic technical knowledge of computers and computer programs
• Valid driver's license and good driving record
• Ability to multitask and work effectively under pressure
• Strong verbal and written communication skills
• Ability to read, write, and speak English
• Strong organizational and customer service skills
• Professional appearance and demeanor
• Ability to make quick and accurate decisions in a time sensitive environment
• Strong problem solving and communication skills
• Ability to work effectively in a fast paced, high volume operational environment
• Ability to obtain and retain a SIDA airport badge, subject to TSA requirements
• Must meet applicable airport security and safety requirements

Preferred Qualifications:

• Experience working in an airport or transportation environment
• Experience coordinating teams, schedules, or time sensitive operations
• Experience using computer systems for scheduling, reporting, or operational tracking

At SkyChefs, we value our employees and offer a comprehensive benefits package, including:

• 401(k) Program with Matching

Schedule/Shift Availability

• Weekends and holidays as required
• Schedule subject to change based on operational needs and the seniority based shift bid process
• Open availability is expected, particularly during the first couple of years of employment

Work Location:

In Person

Minneapolis Saint Paul International Airport (MSP)

3100 73rd St EMinneapolis, MN

Equal Opportunity Employer Statement:

SkyChefs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.