Airline Account Manager - Airport Operations Lead

Pacific Aviation; San Francisco (CA); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid Time Off

Holidays

Collaborative leadership team

Job summary

Pacific Aviation, servicing client operations based out of SFO, is seeking an Airline Account Manager. This management role requires excellent organizational and interpersonal skills to understand and manage airline account needs.

You will liaise with clients, upper management, vendors and government agencies, directing passenger service activities at the terminal and ensuring SLA targets are met across all regulatory and company policies.

Qualifications

• 2-3 years in passenger and baggage handling service.
• 3+ years in airlines industry in supervisory position.
• Ability to work independently as well as collaboratively.
• Ability to communicate effectively through oral and written means.
• Flexible to work rotating shifts including weekends and holidays.

Responsibilities

• Satisfy customer airline expectations.
• Liaison with client, upper management, company employees, vendors and government agencies.
• Direct and coordinate airline passenger service activities at terminal point located at the airport.
• Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
• Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues.
• Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning safety and security or violations of regulatory, airport or company policy.

Skills

Airline experience

Supervisory role

Customer service

Communication

Team leadership

Shift work

Job description

Pacific Aviation, servicing client operations based out of SFO, is seeking an Airline Account Manager. This management role requires excellent organizational and interpersonal skills to understand and manage airline account needs.

You will liaise with clients, upper management, vendors and government agencies, directing passenger service activities at the terminal and ensuring SLA targets are met across all regulatory and company policies.