Airline Account Manager — Operations & Client Excellence

Pacific-Aviation; Seattle (WA); On-site; USD 101,254,000 - 102,631,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid Time Off

Holidays

Collaborative leadership team

Job summary

Pacific Aviation is seeking an Airline Account Manager to service client operations based at SEA/TAC International Airport. The role requires strong organization and interpersonal skills to understand and manage airline account needs.

You will liaise with clients, upper management, vendors and government agencies, and coordinate airline passenger services at the airport terminal while ensuring SLA targets and policies are met.

Qualifications

• 2-3 years in passenger and baggage handling service.
• 3+ years in airlines industry in supervisory position.

Responsibilities

• Satisfy customer airline expectations.
• Liaison with client, upper management, company employees, vendors and government agencies.
• Direct and coordinate airline passenger service activities at terminal point located at the airport.
• Ensure the operation meets the targets and standards set forth in the service level agreements between Pacific Aviation and its customer airlines.
• Ensure the operations satisfy all company, airline, airport and government policies and regulations. Addressing and resolving all customer service issues.
• Direct preparation and overview of staff work schedules to obtain optimum utilization of human resources.

Skills

Passenger baggage handling

Airline supervisory experience

Job description

Pacific Aviation is seeking an Airline Account Manager to service client operations based at SEA/TAC International Airport. The role requires strong organization and interpersonal skills to understand and manage airline account needs.

You will liaise with clients, upper management, vendors and government agencies, and coordinate airline passenger services at the airport terminal while ensuring SLA targets and policies are met.