Airline Account Manager - Starting at $70K+

Hallmark Aviation Services LP; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual Bonus

Medical

Dental

Vision

401K

Job summary

Hallmark Aviation Services in San Francisco is seeking an Airline Account Manager to lead the airline account operations at SFO, delivering exceptional service to international carriers.

The role focuses on revenue growth, staffing, training, and ensuring schedules meet service levels. Ideal candidates will have airline experience and strong leadership to manage a team and foster client relations.

Qualifications

• Previous airline experience required.
• Management experience is a plus.
• Strong leadership and organizational skills.
• Proficient in MS Office; familiarity with attendance systems is a plus.

Responsibilities

• Lead airline operational and administrative processes.
• Maximize account revenues and control labor budgets.
• Ensure service levels align with SLAs and schedules.
• Oversee manpower planning and leadership development.
• Manage attendance records and shift coverage.
• Develop and maintain strong customer relationships.
• Hire, train, and supervise the airline account team.
• Coordinate with HR, Training, QA for a compliant environment.
• Enforce safety, security, and grooming standards.

Skills

Leadership

Organizational skills

Aviation industry familiarity

PC skills

Interpersonal skills

Customer satisfaction focus

Under pressure

Verbal & written communication

Roster planning

Travel flexibility

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

PowerPoint

Excel

Adobe PDF

Job description

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at SFO airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations/retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands‑on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

• MUST HAVE PREVIOUS AIRLINE EXPERIENCE, MANAGEMENT EXPERIENCE A PLUS
• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
• PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)
• Excellent interpersonal, coaching and counseling skills
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Able to work varied hours, and flexible to travel if needed.

Essential Requirements

• PREVIOUS AIRLINE EXPERIENCE
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire

Job Location

San Francisco, California, United States

Position Type

Full-Time/Regular

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training

Shift

TBD. Must have flexible availability and reliable transportation

Schedule

To be discussed at time of interview

Salary/Benefits

TBD (Based on Experience) , Annual Bonus, Medical, voluntary Dental Vision and 401K