Airline Account Manager — Lead Ops & Revenue at SFO

Hallmark Aviation Services LP; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual Bonus

Medical

Dental

Vision

401K

Job summary

Hallmark Aviation Services in San Francisco is seeking an Airline Account Manager to lead the airline account operations at SFO, delivering exceptional service to international carriers.

The role focuses on revenue growth, staffing, training, and ensuring schedules meet service levels. Ideal candidates will have airline experience and strong leadership to manage a team and foster client relations.

Qualifications

• Previous airline experience required.
• Management experience is a plus.
• Strong leadership and organizational skills.
• Proficient in MS Office; familiarity with attendance systems is a plus.

Responsibilities

• Lead airline operational and administrative processes.
• Maximize account revenues and control labor budgets.
• Ensure service levels align with SLAs and schedules.
• Oversee manpower planning and leadership development.
• Manage attendance records and shift coverage.
• Develop and maintain strong customer relationships.
• Hire, train, and supervise the airline account team.
• Coordinate with HR, Training, QA for a compliant environment.
• Enforce safety, security, and grooming standards.

Skills

Leadership

Organizational skills

Aviation industry familiarity

PC skills

Interpersonal skills

Customer satisfaction focus

Under pressure

Verbal & written communication

Roster planning

Travel flexibility

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

PowerPoint

Excel

Adobe PDF

Job description

Hallmark Aviation Services in San Francisco is seeking an Airline Account Manager to lead the airline account operations at SFO, delivering exceptional service to international carriers.

The role focuses on revenue growth, staffing, training, and ensuring schedules meet service levels. Ideal candidates will have airline experience and strong leadership to manage a team and foster client relations.