Airfreight Logistics Coordinator

Mainfreight Americas; Elizabeth (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Mainfreight Americas in the United States is seeking an entry-level Airfreight Logistics Coordinator to learn our global operations from the ground up. Starting in an entry level international operations role, you will rotate through operations and then an outside sales role to understand our core business and progress into leadership positions.

You will process shipments, coordinate with carriers, and provide excellent service while striving to exceed KPIs.

Qualifications

• Bachelor's degree required.
• No more than two years of professional work experience (internships and study work excluded).
• Strong leadership potential and proactive attitude.
• Customer focus with analytical mindset.

Responsibilities

• Process airfreight shipments from start to finish: quotes, bookings, documents, tracking, invoicing.
• Provide excellent customer service and manage customer expectations.
• Build and manage relationships with carriers and local service providers.
• Coordinate with global teams and overseas partners on bookings and pricing.
• Assist with new accounts, streamline processes and improve efficiencies.
• Handle customer questions and complaints and contribute to branch growth.
• Support KPI achievement and ongoing development of the operation.

Skills

Leadership potential

Customer focus

Analytical skills

Education

Bachelor's degree

Job description

Are you keen to develop your knowledge and leadership skills as part of a team in a world class logistics provider? Do you have what it takes to be a leader in the fast paced and dynamic supply chain industry? No previous experience necessary! If yes, then our Airfreight Logistics Coordinator may be right for you. Starting in an entry level International operations role you’ll learn our sophisticated global logistics operations from the ground up. No part of the operations will be below or above you, it’s all about understanding the big picture. During your time in the Airfreight Logistics Coordinator you will need to spend time in operations and then an outside sales role so that you can understand our core business and progress into leadership positions.

What your day may look like

• Process shipments (Airfreight Import/Export) from start to finish; requesting quotes, placing bookings, creating documents, tracking & updating customers, organizing final mile & invoicing.
• Impress our customers with operational & customer service excellence.
• Establish, manage and grow relationships with carriers and local service providers.
• Working with our global team and overseas partners to liaise bookings and pricing.
• Help implement new accounts, streamline efficiencies and providing great customer service.
• Handling questions and complaints from customers.
• Be responsible for managing and exceeding all KPIs as well as helping with the growth of the branch.

The Candidate

• You are recently graduated with a bachelor’s degree – any major
• You have no more than two years’ professional work experience (not including internships and work during study)
• You have a positive and enthusiastic attitude
• You are a leader and seek future leadership roles
• You are results driven and strive to achieve excellence
• You are confident and self-aware, with a high level of reflection
• You take responsibility and have a solution focused, pro-active approach
• You combine a sharp customer focus with the necessary analytical skills and required conviction
• You are looking for a long term relationship in a company where you can develop and grow your career

Why Mainfreight?

• A 'family' culture in a stimulating, pragmatic and commercial environment
• A development program with a high degree of autonomy and plenty of room for personal initiatives
• A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities