Account Champion

Mainfreight Americas; Carson (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Mainfreight Americas in Carson, CA is seeking an Account Champion to be the primary liaison between customers and our operations team, manage daily activity, ensure orders flow accurately, and represent Mainfreight's culture.

This role requires coordinating the warehouse team, leading and assisting pick/pack activities to meet SLA, solving issues early, and building strong, long-lasting customer relationships.

Qualifications

• Warehousing experience: 1+ years required.
• Equipment experience: Reach truck and forklift preferred.

Responsibilities

• Manage daily activity for assigned customers using our WMS to ensure accurate execution.
• Serve as main point of contact for assigned customers and provide updates.
• Lead and assist pick and pack team to meet SLA; maintain records and read routing guides.
• Identify issues early; propose solutions and drive improvements.
• Support process improvements and customer SOPs; enhance service quality.
• Maintain strong customer relationships and understand customer needs.

Skills

Warehousing

Reach forklift

Job description

Mainfreight started with one truck in New Zealand in 1978. Today, we’re a $4B+ international supply chain company with 300+ branches, but we still operate with the mindset of a small, driven team.

We back people with attitude, grit, and ambition, and give them the opportunity to build a real career fast.

About the Role

As an Account Champion, you will be the primary liaison between our customers and our operations team. You'll manage day to day activity, ensure orders flow accurately, solve problems before they become issues, and represent Mainfreight's culture. This role is ideal for someone who wants to be more than a "warehouse worker". This role is for someone who wants to influence customer strategy, improve processes, be a team player and grow into leadership.

This role requires the ability to commute / relocate to Carson CA. This role will also require you to preform physical activities which include but are not limited to: Lifting 50+ lbs., working in a container, wrapping pallets, working in a warehouse.

What You'll Do

• Account Ownership - Use our WMS to manage daily activity for assigned customers ensuring smooth and accurate execution and communication.
• Customer Communication - Serve as the main point of contact for assigned customers, provide updates, resolve issues and build strong relationships with customers.
• Operational Coordination - Lead AND assist assigned pick and pack team members to meet SLA terms. You will also be required to: Maintain records for certifications, check in drivers, and have the ability to read and understand retail routing guides.
• Problem Solving - Identify issues early, propose solutions, and challenge the status quo to improve service.
• Continuous Improvement - Support process improvements, customer specific SOPs, and service enhancements
• Customer Experience - Understand the importance of our relationships with customers, retailor relationships and chargeback mitigation, and quality.

What We Are Looking For

• Warehousing Experience: 1+ years Required
• Equipment Experience: Reach and Forklift (Preferred)

Who You Are

• Pays high attention to detail
• Strong communication skills - written and verbal
• A leader who can represent and uphold Mainfreight's standards
• Team Player
• Someone looking to build a career
• Willingness to learn

Ready to Apply?

We encourage candidates to learn more about Mainfreight's culture before applying: