Operations Agent

Menzies Aviation; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Menzies Aviation is seeking an Operations Agent in Charlotte, NC to support safe, efficient airport activities. You will coordinate aircraft servicing, monitor airside and terminal operations, and ensure regulatory compliance while working with airline partners and ground handling teams.

Ideal candidates have a high school diploma and strong communication, organizational, and multitasking skills. The role requires physical fitness to stand, walk, and lift up to 50 pounds, in varying weather

Qualifications

• High School diploma or GED required.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Good problem-solving and critical-thinking skills.
• Customer service orientation and teamwork mindset.

Responsibilities

• Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround.
• Coordinate with airline personnel, dispatchers, ramp agents, fueling teams, catering, cleaning, baggage handling and maintenance.
• Conduct routine inspections of airport operational areas including ramps, gates, taxiways and service roads.
• Respond to operational issues, flight delays, emergencies, and IROPs.
• Communicate operational updates to internal teams and airline customers.
• Ensure compliance with FAA, TSA, OSHA, airport authority and company policies.
• Complete operational reports, incident reports, safety documentation, and daily logs.
• Assist with gate assignments, aircraft parking, and equipment coordination as needed.
• Monitor weather conditions and communicate operational impacts.
• Support emergency response procedures and participate in safety drills.
• Investigate operational concerns and recommend corrective actions.
• Maintain accurate operational records using company systems and software.
• Promote a culture of safety, customer service, and continuous improvement.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Decision making

Problem solving

Teamwork

Attention to detail

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Operational software

Basic computer skills

Job description

CLT-US2
5501 Josh Birmingham Pkwy
Charlotte, NC 28208, USA

CLT-US2
5501 Josh Birmingham Pkwy
Charlotte, NC 28208, USA

People. Passion. Pride.Thisis what hasdriven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in65 countries, across6continents.

But at the heart of our business is our people.

Role Purpose

The Operations Agentis responsible forsupporting the safe, efficient, and on-time operation of airport activities. This position coordinatesaircraftservicing, monitors airside and terminal operations, ensures compliance with safety regulations, and works closely with airline partners, ground handling teams, airport authorities, and other operational departments to deliver exceptional service whilemaintainingoperational excellence.

What you will be doing:

• Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround
• Coordinate with airline personnel, dispatchers, ramp agents,fuelingteams, catering, cabin cleaning, baggage handling, and maintenance personnel
• Conduct routine inspections of airport operational areas, including ramps, gates, taxiways, and service roads
• Respond to operational issues, flight delays, emergencies, and irregular operations (IROPs)
• Communicate operational updates to internal teams and airline customers
• Ensure compliance with FAA, TSA, OSHA, airport authority, and company policies and procedures
• Complete operational reports, incident reports, safety documentation, and daily logs
• Assistwith gate assignments,aircraftparking, and equipment coordination as needed
• Monitor weather conditions and communicate operational impacts
• Support emergency response procedures andparticipatein safety drills
• Investigate operational concerns and recommend corrective actions
• Maintainaccurateoperational records using company systems and software
• Promote a culture of safety, customer service, and continuous improvement
• Perform other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must have current driver’s license
• Previousairport, airline, aviation,logistics, or operations experience preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to make sound decisions in a fast-paced environment
• Basic computerproficiency, including Microsoft Office and operational software
• Ability to work independently and as part of a team
• Knowledge of airport operations andaircraftturnaround processes
• Understanding of aviation safety procedures and regulatory compliance
• Strong problem-solving and critical-thinking skills
• Excellent customer service and interpersonal skills
• Ability to prioritize multiple tasks under tight deadlines
• Strong attention to detail
• Ability to remain calm during operational disruptions and emergencies
• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability tolift upto 50 poundsoccasionally
• Ability to climb stairs and accessaircraftand operational areas
• Frequent bending, reaching, and walking across airport facilities
• Airport terminal, ramp, and airfield environments
• Exposure toaircraftnoise, moving vehicles, jet blast, and varying weather conditions
• Must wear required personal protective equipment (PPE)

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

Airport operations experience

Basic computer skills and customer service experience.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.