Aircraft Maintenance Customer Success Manager

Textron Inc.; Tampa (FL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

401K match

Education assistance

Flight training bonus

Fertility and adoption assistance

Discounted childcare

Job summary

Textron Aviation in Tampa, FL is seeking a Customer Relations Manager (1st Shift) to serve as the primary contact for customers and coordinate with the Service Center Team to ensure exceptional service. You will work with Technical Service Managers to guarantee customer satisfaction and oversee scheduling, quotes, and billing.

The role emphasizes customer experience, service communication, and upselling while promoting the center's capabilities.

Qualifications

• 2 years of relative aircraft maintenance experience; A&P license or 2 year technical degree.
• 4 years of relative aircraft maintenance experience.
• Bachelor's degree in Aviation or related field.
• A&P License/Repairman/EASA certificate is helpful

Responsibilities

• Welcome customers upon arrival, review needs and work scope, discuss service options and quotes, adjust schedules as needed.
• Keep customers updated on aircraft status, confirm schedules, provide regular updates, obtain approval for additional work, inform about safety expectations.
• Actively suggest additional maintenance, parts, and warranty options to enhance value.
• Promote Service Center capabilities to new and existing customers, fostering strong relationships and a positive experience.
• Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing and provide financial updates to the General Manager.
• Communicate safety expectations, conduct departure debriefs with customers, review completed work, address discrepancies, provide invoices and handle payments.
• Resolve outstanding issues involving parts, return maintenance, or billing, provide guidance and mentorship on system changes and customer service best practices

Skills

Customer service

Communication

Relationship building

Education

A&P License

Bachelor's in Aviation

Job description

Textron Aviation in Tampa, FL is seeking a Customer Relations Manager (1st Shift) to serve as the primary contact for customers and coordinate with the Service Center Team to ensure exceptional service. You will work with Technical Service Managers to guarantee customer satisfaction and oversee scheduling, quotes, and billing.

The role emphasizes customer experience, service communication, and upselling while promoting the center's capabilities.