Air Travel Concierge - Curbside Check-In

Metropolis Technologies; Boise (ID); On-site; USD 19,000 - 30,000; Full time

Job summary

Bags, a Metropolis company, is seeking a Curbside Concierge - Airline Check-in Agent to assist airport guests at the Boise curbside. You will check in luggage, issue boarding passes, and provide flight information while maintaining TSA and airline compliance training as required.

Weekend and holiday coverage is required. Responsibilities include greeting guests, processing bag check-ins, tagging luggage, and handling payments when needed in a high-volume environment.

Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face-to-face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must pass pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Responsibilities

• Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.
• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines and verify the guest flight itinerary.
• Input guest information for those not previously enrolled in the process.
• Process the check in of the guests’ bags and charge for overweight bags as per airline requirements.
• Tag luggage with destination tags and provide boarding passes and receipts as applicable.
• Provide flight information and directions to passengers; secure luggage after processing.
• Maintain a positive, friendly, professional demeanor in a fast-paced environment.

Skills

Early morning availability

Guest service experience

Data entry / computer experience

Clear communication

Work outside in weather

Job description

Bags, a Metropolis company, is seeking a Curbside Concierge - Airline Check-in Agent to assist airport guests at the Boise curbside. You will check in luggage, issue boarding passes, and provide flight information while maintaining TSA and airline compliance training as required.

Weekend and holiday coverage is required. Responsibilities include greeting guests, processing bag check-ins, tagging luggage, and handling payments when needed in a high-volume environment.