Air operations Agent

Maersk; Elk Grove Village (IL); Sur place; USD 60 000 - 63 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Résumé du poste

A.P. Moller - Maersk is seeking a focused professional for front-line Air Operations in North America.

You will be the primary contact for customers and internal teams, delivering superior service, driving end-to-end shipment execution, and proactively addressing issues to uphold performance and relationships. Responsibilities include collaboration with warehouses, commercial, product, and global centers, plus identifying upsell opportunities and ensuring adherence to standards and regulatory

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• 1-2 years of experience with Airfreight process knowledge.
• Customer centricity, composure and perseverance.
• Collaborative problem solving and excellent communication.
• Operational system knowledge and strong interpersonal skills.
• English language proficiency (written and spoken); MS Office proficiency.
• CargoWise experience preferred.

Responsabilités

• Customer Relationship: be the point of contact for customers and internal stakeholders.
• Customer Experience: proactively serve customers to deliver best-in-class service.
• Process Execution: ensure smooth end-to-end shipment with internal teams.
• Standard Adherence: follow processes and KPIs; ensure compliance.
• Business growth: identify and execute upselling opportunities.
• Proactive Communication: communicate with all stakeholders in a proactive, professional manner.
• Internal Stakeholder Focus: collaborate with Warehouses, Commercial, Product, and Global Service Centres.
• Support Processes of other groups and perform additional duties as needed.

Connaissances

Airfreight

Customer focus

Composure

Perseverance

Problem solving

Communication

Operational systems

Interpersonal skills

English

MS Office

Teamwork

Attention to detail

Formation

High School Diploma

Bachelor's degree preferred

Outils

CargoWise

MS Office

Description du poste

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

Primary and front-line representation of Air Operations and Services in North America to external customers and internal stakeholders. Deliver a superior experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues are raised are resolved quickly and proactively and well communicated to our customers and network. Closely collaborate with other teams within and across the Areas, Region and Global Network. Act as the first point of contact for Operations and Services, actively building strong relationships with customers.

Key Responsibilities

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
• Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
• Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed.
• Business growth: Identify and execute upselling opportunities; drive value through the network.
• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
• Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.
• Complete Any Other Duties as assigned by direct leader as needed to support the business.

Required Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred.
• 1-2 years of experience with Airfreight process knowledge.
• Customer centricity.
• Composure.
• Perseverant & action oriented.
• Collaborative Problem solving.
• Excellent communicator.
• Operational system knowledge.
• Interpersonal skills.
• English language proficiency (written and spoken).
• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word).
• CargoWise experience preferred.

Preferred Skills

• Knowledge of IATA regulations and airline cargo procedures.
• Experience with U.S. Customs and Border Protection (CBP) and AES/EEI filing requirements.
• Knowledge of Export Administration Regulations (EAR) and export compliance procedures.
• Experience with TSA air cargo security requirements.
• Customer service and problem-solving skills.
• Strong attention to detail and accuracy in documentation.
• Ability to work independently and as part of a team.
• Ability to prioritize shipments based on airline cut-offs, customer requirements, and operational deadlines.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$60,000.00 - $63,000.00 plus incentive* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].