Supervisor, Global Operations

APM Terminals; Lake City (CO); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. seeks a Global Operations Supervisor to lead cross-border processes, dispatch activities, and customer communication across multiple countries.

Manage air and ocean shipments, DG compliance, and billing workflows to ensure on-time delivery and accurate reporting. The role requires 3+ years in dispatch and import/export, with DG certification and strong data/analytical skills.

Qualifications

• Bachelor’s degree or 3+ years of experience in lieu of degree.
• Dangerous Goods certification required.
• 3+ years dispatching and import/export leadership experience.

Responsibilities

• Interface with Customs Broker, Importer and Customer for Import Shipments.
• Update Special Tracking and Accounting Reports for Customers.
• Book air shipments with Pilot Gateway teams and ocean shipments with carriers.
• Process DG shipments and filing of AES.
• Billing: closing out shipments timely; timely invoicing.

Skills

Customs regulations

Independent work

Chargeable weight calculation

Data analysis

Microsoft Office

Customer service

Time management

Team collaboration

Education

Bachelor's in Logistics/Business/Economics/Aviation/Mathematics

High School Diploma or equivalent

Dangerous Goods certification

Tools

Air/ocean carrier knowledge

Job description

Job Description Summary As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOB SUMMARY

Global operations supervisors are leaders in charge of an organization's processes and operations spanning several countries. This person directs a portfolio of projects and smaller business units in alignment with the business strategies of the parent organization.

ESSENTIAL FUNCTIONS

• Interface with Customs Broker, Importer and Customer for Import Shipments.
• Updating Special Tracking and Accounting Reports for Customers.
• Ensure dispatch is aware of any special instructions/cut offs.
• Book air shipments with Pilot Gateway teams.
• Confirming Known shipper via KSMS for air shipments.
• Book ocean shipment with co-loader and ocean carriers.
• Process DG shipments including checklist.
• Filing of AES.
• Accurately complete entry of pickup/quote information into Navigator.
• Tracking and tracing of shipments.
• Communicating to internal/external customers and sales regarding issues.
• Update/notate tracking milestones.
• Research of shipments for corporate requests/reports.
• Research of shipments for accounting requests/reports.
• Billing: closing out of shipments timely.
• Printing daily, researching, and responding timely.
• Timely invoicing and closing out of shipments.
• Recommend and develop new policies/procedures.
• Complete, submit and review personnel issues timely, including but not limited to; annual reviews, required disciplinary actions, punctuation, and keeping current on required training.
• Training of new employees according to Pilot's standards, procedures, and goals.
• Ability to facilitate progressive change, having a good relationship with other employees, following direction, and continually improving.
• Maintain operation by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintain a working knowledge of all emergency policies and regulations.
• Flexible work hours/schedule including weekends/holidays.
• Must be available 24/7 accessibility via phone.

SKILLS/COMPETENCIES

• Clear understanding TSA regulations.
• Ability to work independently using sound judgment while working in a team-oriented environment.
• Must be able to calculate chargeable weight and volume for all shipments.
• Understands business needs, including how data is used and managed across different functional areas to provide unified consistent data solutions.
• Must be proficient in Microsoft Office.
• Customer Service oriented.
• Superior communication and analytical thinking.
• Knowledge of federal, state, and local legislation.
• Strong experience with managing budgets.
• Proficiency with statistics and dataset analytics.
• Must have excellent time management skills.
• Ability to work independently with minimal supervision.
• Adaptable to client and organizational change.

EDUCATION

• Bachelors in Logistics, Business, Economics, Aviation, Mathematics, are a plus (3+ years of experience in lieu of degree).
• High School Diploma or equivalent required.
• Must have Dangerous Goods certification.

EXPERIENCE

• 3+ years dispatching experience.
• 3 + years Import/Export experience.
• 3+ years of leadership experience.
• Must have knowledge of working with air and ocean carriers.
• Must have knowledge of POA, customs brokerage regulations, DO, ISF must have DG certification to handle DG shipments.
• Must have knowledge of airline regulations, example, oversize, banding.

PHYSICAL REQUIREMENTS

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$80k-$85k *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunities and Diversity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.