Operations Support

APM Terminals; Woodson Terrace (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking an Operations Support to handle incoming calls, monitor inquiries, and track shipments. The role focuses on delivering excellent customer service within the logistics network.

The position supports delivery teams, warehouses, and vendors, with a pay range of $20.00–$22.00 per hour and a Monday–Friday schedule from 1:00pm to 9:30pm; weekend work may be required.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Real-time audits of stop data input by delivery teams and reporting exceptions.
• Monitoring progress of delivery teams and communicating potential issues with time windows.
• Receiving inbound calls from delivery teams reporting issues.
• Communicating all potential delivery issues to the appropriate internal and external customers.
• Printing, organizing, and processing paperwork associated with the delivery process.
• Using additional resources to resolve issues that may prevent delivery.
• Assisting with warehouse duties and handling freight with a pallet jack when needed.
• Resolve issues with delivery teams, external customers, and internal customers.
• Communicating, in real time, the essential details regarding an issue via phone, text, and email.
• Creating a positive, professional, and friendly environment.
• Communicating with Vendor Owners and their Contracted Workers regarding KPIs.

Skills

Communication skills

Tech aptitude

Multitasking

Attention to detail

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Responsibilities

• Real time audits of stop data being input by delivery teams and reporting exceptions


• Monitoring progress of delivery teams and communicating potential issues with time windows


• Receiving inbound calls from delivery teams reporting issues


• Communicating all potential delivery issues to the appropriate internal and external customers


• Printing, organizing, and processing paperwork associated with the delivery process


• Using additional resources to resolve issues that may prevent delivery


• Assisting with warehouse duties and handling freight with a pallet jack when needed

Primary Customer Experience Responsibilities

• Resolving issues with delivery teams, external customers, and internal customers


• Communicating, in real time, the essential details regarding an issue via phone, text, and email


• Creating a positive, professional, and friendly environment


• Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)

Skills/Competencies

• Excellent oral and written communication and problem-solving skills


• Technological aptitude using the internet and online tools


• Ability to multitask


• Excellent organizational skills with emphasis on detail

Company Benefits

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range

$20.00 - 22.00 per hour

Schedule

Monday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed. The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Equal Opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Maersk

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.