Air Logistics Customer Care Specialist

Gilder Search Group; New York (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Abacus is seeking a dedicated Air Logistics Customer Care Specialist to manage client interactions and coordinate air logistics operations. This contract role focuses on delivering seamless customer experiences through proactive communication and meticulous shipment management.

The position emphasizes strong communication, organizational skills, and attention to detail, with responsibilities spanning client liaison, shipment monitoring, issue resolution, and documentation.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with logistics software is a plus.

Responsibilities

• Serve as the main contact for customer inquiries, providing information on air logistics services.
• Monitor and manage air shipments, ensuring timely and accurate delivery.
• Address and resolve shipment discrepancies or issues promptly.
• Prepare and process necessary shipping and customs documentation.
• Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Maintain accurate records of shipments and update relevant systems with current information.

Skills

Communication

Organizational skills

Problem solving

Customer service

Education

Bachelor’s degree in Business/Logistics/Supply Chain

Tools

Microsoft Office

Logistics software

Job description

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.

4-6 week contract!

Monday to Friday 9-5p

Responsibilities:

• Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

• Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.