Air Logistics Customer Care Specialist

Gilder Search Group; Media (Delaware County); On-site; USD 52,000 - 66,000; Full time

Job summary

Abacus Solutions Group is seeking a dedicated Air Logistics Customer Care Specialist to manage client interactions and coordinate air shipments, ensuring timely and accurate delivery.

You will prepare shipping documents, work with internal teams, and resolve issues quickly while maintaining precise data in logistics systems.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Detail-oriented, customer-focused, and able to thrive in a dynamic environment.

Responsibilities

• Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Skills

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field

Tools

Microsoft Office

Logistics software

Job description

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.

Abacus Solutions Group is a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Responsibilities:

• Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

• Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.