Air Logistics Customer Care Specialist

Abacus Solutions Group; Media (Delaware County); On-site; USD 42,000 - 62,000; Full time

Job summary

Abacus Solutions Group in Media, PA seeks an Air Logistics Customer Care Specialist to manage client interactions and coordinate air logistics operations. You will ensure a seamless customer experience through proactive communication and accurate documentation.

The role emphasizes teamwork, meticulous data management, and the ability to thrive in a dynamic logistics environment, with a focus on delivering timely shipments and supporting client partnerships.

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office; familiarity with logistics software is a plus.

Responsibilities

• Serve as the main contact for customer inquiries, providing information on air logistics services.
• Monitor and manage air shipments, ensuring timely and accurate delivery.
• Address and resolve shipment discrepancies or issues promptly.
• Prepare and process necessary shipping and customs documentation.
• Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Maintain accurate records of shipments and update relevant systems with current information.

Skills

Communication

Organization

Problem solving

Education

Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field

Tools

MS Office

Logistics software

Job description

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist in Media, PA. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.

Abacus Solutions Group is a family-owned leader in workforce and talent solutions with over 80 years of experience. We are known for our supportive culture and long-standing client partnerships; Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Responsibilities:

• Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

• Education: Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.