Air Import Supervisor — Lead Global Logistics Team

NX GROUP (NIPPON EXPRESS GROUP); South San Francisco (CA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Flexible Spending Accounts

Job summary

Nippon Express USA is seeking an experienced Air Import Supervisor to lead the department, supervise staff, and coordinate with customers and brokers to ensure efficient import operations.

Responsibilities include daily supervision, issue resolution, data analysis, workflow reviews, and training. A 3+ year Air Import background with leadership skills is required; salary range is $78,000–$90,000 per year.

Qualifications

• Minimum 3+ years of Air Import experience with leadership or Supervisory position.
• Excellent analytical, interpersonal and organization skills.
• Strong leadership and customer service skills.
• Good verbal and written communication skills.
• High school diploma or equivalency certificate or significant or relevant working experience.

Responsibilities

• Provide departmental support and supervise the staff in the Air Import department.
• Daily operations include direct contact with customers, brokers, subcontractors and other internal departments.
• Investigates and resolves any issues and discrepancies.
• Collect and analyze department data to support the goals and objectives of the department.
• Supervises and directs Import staff in performing work according to operating procedures.
• Issue freight bills and invoices to brokers and responsible for collecting unpaid invoices within credit term.
• Monitor performance of staff and scheduling.
• Trains Import staff.
• Ensure department is in compliance with company policies and procedures and applicable government regulation.
• Review workflows and procedures and provide feedback to maintain a high quality of service.
• Documents, records and reports all discrepancies to include missed deadlines.
• Work professionally and effectively with operations staff in order to achieve target goals.
• Communicate with overseas branches and sales staff to supoort retention of existing business as well as acquiring new business
• Develop and maintain positive working relationships with management, peers and co-workers.
• Provide direct training to staff.
• Handle other job assignments as determined by the direct Manager.
• Annual Salary Pay Range: $78,000 - $90,000. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience, training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Skills

Air Import Experience

Leadership

Customer Service

Communication Skills

Microsoft Word

Excel

Outlook

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Nippon Express USA is seeking an experienced Air Import Supervisor to lead the department, supervise staff, and coordinate with customers and brokers to ensure efficient import operations.

Responsibilities include daily supervision, issue resolution, data analysis, workflow reviews, and training. A 3+ year Air Import background with leadership skills is required; salary range is $78,000–$90,000 per year.