Air Import Specialist - San Francisco, CA

VetJobs; San Francisco (CA); On-site; USD 39,000 - 53,000; Full time

Job summary

DHL Global Forwarding is seeking an Air Import Specialist in San Francisco. This on-site role coordinates inbound air imports from initial customer contact to final destination and serves as the main liaison with customers, warehouses, airlines, and overseas offices.

You will prepare essential documentation, ensure timely movement of cargo, audit charges, and maintain accurate customer profiles to support profitable operations.

Qualifications

• Exceptional customer service skills.
• Detail oriented and strong follow up skills.
• Proficient with Microsoft office (Word, Excel, Outlook) preferred.
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred.
• Logis Air / Cargo Wise systems knowledge is a plus.

Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf.
• Prepares import documentation, including entry into computer operations program, in accordance to country requirements.
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer.
• Compliant filing with US customs.
• Responsible for timely completion of import documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo.
• Ongoing communication with customer and overseas offices in regards to shipment movement.
• Follow-up with airline to keep track of arrival information and updates.
• Responsible for file level profitability.
• Audit charges for accuracy prior to sending to accounting for payment.
• Confirm payment responsibility (depending on terms) and audit credit status if needed.
• Ensure customer profiles are accurate and updated.

Skills

Exceptional customer service

Detail oriented

Follow up skills

Logistics / Freight forwarding

Education

High School/GED

Tools

Microsoft Office (Word, Excel, Outlook)

Logis Air

CargoWise

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As an Air Import Specialist, you will be responsible for the movement of our customer’s air import shipments. You will coordinate and be the main point of contact for our inbound Air Import shipments from initial customer contact to final destination.

Key Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares import documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing with US customs
• Responsible for timely completion of import documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Ongoing communication with customer and overseas offices in regards to shipment movement
• Follow-up with airline to keep track of arrival information and updates
• Responsible for file level profitability
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated

Auto req ID: 484459BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• Exceptional customer service skills
• Detail oriented and strong follow up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus

Pay Range: $28.64 - $38.19/hr. (Based Experience)

City

San Francisco

State

California

Job Category

Customer Service

Job Code

Operations_ Specialist

Affiliate Sponsor

DHL