Air Import Lead — Team Growth & Operational Excellence

SmartRecruiters, Inc.; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Expeditors is seeking a results-driven professional in Seattle to support operations and supervise team activities. The role focuses on delivering exceptional customer service, ensuring compliance, and coordinating with internal and external partners to maintain smooth logistics flows.

You will be involved in development plans, on-boarding, and routine performance reviews, while maintaining high standards of integrity and efficiency across our global operations.

Qualifications

• Knowledge of Expeditors company policies and procedures.
• Good understanding of Expeditors' products, services and systems.
• Strong market and competition knowledge.

Responsibilities

• Provide exceptional customer service and proactive problem solving to meet client needs.
• Communicate effectively with customers and service providers to ensure smooth operations.
• Support supervisor with staff development, onboarding, and training activities.
• Monitor compliance with company policies, procedures, and government regulations.
• Foster vendor relationships and contribute to operational efficiency and cost effectiveness.

Skills

Interpersonal skills

Customer service orientation

Education

Industry-specific qualification (country-specific)

Job description

Expeditors is seeking a results-driven professional in Seattle to support operations and supervise team activities. The role focuses on delivering exceptional customer service, ensuring compliance, and coordinating with internal and external partners to maintain smooth logistics flows.

You will be involved in development plans, on-boarding, and routine performance reviews, while maintaining high standards of integrity and efficiency across our global operations.